Privacy Policy

In this policy, "Baker Home Exteriors," "we," "us," and "our" refer to Baker Home Exteriors, LLC, located at 1051 Schieffelin Rd, Apex, NC 27502. "You" means the person using our website or services. "Site" means bakerhomeexteriors.com and the tools available on it.

We serve homeowners in four Carolina markets: Raleigh, Greensboro, Asheville, and Charleston. Services vary by market.

Information you give us. When you request a quote, contact us, or use a tool on the site, we may collect your name, email address, phone number, home address, and details about your project. The instant quote tool also uses the property address you enter.

Information collected automatically. When you visit the site, we collect basic technical data such as your IP address, browser type, device type, the pages you view, and the time and date of your visit. We use this to keep the site working and to understand how it is used.

Cookies and similar technology. We use cookies and similar tools to run the site, remember your choices, and measure traffic. You can set your browser to refuse cookies, but some parts of the site may not work as well. See the Cookies section below for more.

We use your information to:

• Respond to your requests and provide quotes
• Schedule and complete the work you ask us to do
• Contact you by phone, text, email, or chat about your project
• Send service updates and, if you opt in, information about our work
• Operate, secure, and improve the site and our tools
• Meet our legal and contract obligations

We do not sell your personal information.

We share information only in these cases:

• With service providers who help us run our business, such as our phone, text, scheduling, payment, and hosting providers. They may only use your information to do work for us and must protect it.
• For legal reasons when we are required to respond to a law, a court order, or a valid government request, or to protect the rights, property, or safety of our customers, the public, or our company.
• In a business transfer if our company is involved in a merger, sale, or transfer of assets. We will give notice before your information moves to a different policy.
• With your consent for any other purpose you approve.

Text messaging data and consent are not shared with third parties for their own marketing.

If you give us your number and opt in, we may text you about your project, including updates, reminders, and scheduling.

• Frequency: You will receive about 5-10 messages per month, depending on your project.
• Opt out: Reply STOP to any message to stop. You will get one confirmation text and no more after that. Reply START to opt back in.
• Help: Reply HELP for help, or contact us using the details below.
• Cost: Message and data rates may apply. Check with your carrier for your plan.
• Delivery: Messages may be delayed or fail due to carrier or technical issues.

Consent to texts is not a condition of any purchase. We do not share your mobile opt-in or consent with third parties for marketing.

Our website content. The content we publish on this site is written by people. We may use AI tools to help with research and editing. We check our work and credit outside sources where we use them. We do not put your personal information into general-purpose AI tools.

AI in our services. Some of the tools we offer use AI to do their work. Our instant quote tool uses property and roof data, along with information you provide, to estimate a price. If you contact us by phone, text, or chat, you may interact with an AI assistant that helps answer questions and route your request to the right person. These tools run on infrastructure we control or on service providers bound to protect your data. We do not sell your information or use it to train public AI models. You can always reach a person on our team.

We use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your device until they expire or you delete them. We use them to:

• Run essential parts of the site and keep it secure
• Remember your preferences and your cookie choices
• Measure how the site is used so we can improve it

You can manage or refuse cookies in your browser settings. If you do, some features may not work.

We keep your personal information only as long as we need it for the purposes in this policy, to meet legal obligations, to resolve disputes, and to enforce our agreements. We keep technical and usage data for a shorter period, except where we need it longer for security or to meet a legal requirement.

We use reasonable measures to protect your information. No method of sending or storing data is fully secure, so we cannot guarantee absolute security.

You can ask us to access, correct, or delete the personal information we hold about you. You can also opt out of marketing messages at any time. To make a request, contact us using the details below. We may need to keep some information when the law allows or requires it.

Depending on where you live, you may have additional rights under your state's privacy law. We will honor those rights as the law requires.

Our site is not intended for children under 13, and we do not knowingly collect information from them. If you believe a child has given us personal information, contact us and we will remove it.

Our site may link to sites we do not operate. We are not responsible for the content or privacy practices of those sites. We encourage you to read their privacy policies.

We may update this policy from time to time. When we do, we will update the date at the top of this page. Please check back from time to time. Changes take effect when posted.